The 2025 CCTV 315 Gala exposed the seventh industry chaos: the industry chain of harassment calls, and AI outbound call robots became accomplices of harassment calls
2025-03-15 21:36:48

The 2025 CCTV 315 Gala exposed the seventh industry chaos: Over the past year, many advertisements for so-called "outbound call" services have appeared on the Internet. The core business of these outbound call companies is to help businesses make their own marketing calls to mobile phone users, commonly known as "telemarketing". These outbound call companies solicit business under the banners of "efficiently reaching users" and "accurate customer development", and even claim that they can make marketing calls through AI smart robots. According to the contact information on these "outbound call" websites, #315晚会# reporters went to many places to conduct investigations. At present, using so-called artificial intelligence robots to make marketing calls has become the mainstream of the industry. First, the robot is tireless and can make marketing calls day and night. Second, the sound output by the smart robot is made from real-person recordings, making it difficult for the answering user to distinguish the authenticity. In a network technology company called Zhiyouqing, the person in charge, Manager Tian, opened a system background that was being tested and run for customers. The speech of an intelligent robot of a dental hospital was presented on the computer screen. Each sentence was set with a corresponding trigger keyword. Once the consumer said a related sentence, the intelligent robot would switch to the corresponding reply content. He said, "There are many types of AI. This one is pure outbound AI. In the early stages, AI is as close to a real person helping you make the call." According to the Civil Code of the People's Republic of China, whether it is an outbound intelligent robot or a real telemarketer, making such marketing calls without the consumer's consent is an illegal act.
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