Since May 2, many Nezha car owners have reported that the car app is disconnected from the Internet, the vehicle remote control function cannot be used, and the official website cannot be accessed. On May 3, a car owner said that he received a notification that the backend of the app was under maintenance. Currently, the Nezha car app and official website have returned to normal. People familiar with the matter revealed that the Internet outage was mainly caused by arrears in data charges and no one was watching over the holiday.