E-commerce platforms have completely cancelled the refund-only policy: a big step for e-commerce to fight internal competition, and the industry has returned to healthy competition
2025-04-22 18:16:54

The reporter learned that Pinduoduo, Taobao, Douyin, Kuaishou, JD.com and other e-commerce platforms will completely cancel the "refund only" policy. The refund application after consumers receive the goods will be handled by the merchants independently. This means that the "refund only" policy was first launched by Pinduoduo in 2021, and was later introduced by JD.com, Taobao, Douyin, Kuaishou and other related platforms in 2024. It has officially come to an end after four years. The reporter also learned that the above-mentioned e-commerce platforms have conducted multiple rounds of discussions and modifications with the management department on the details of the complete cancellation of the "refund only" policy, and will be announced to the public once the review is completed.
Email Subscription
Newsletters and emails are now available! Delivered on time, every weekday, to keep you up to date with North American business news.
ASIA TECH WIRE

Grasp technology trends

Download