The U.S.-listed shares of Chinese EV maker Xpeng fell 2.37% in pre-market trading to $11.93.

This comes after Xpeng's brand public relations director on Monday responded on Weibo to a G9 car owner in Hubei who had his vehicle door pulled and stolen.

In response to the incident, Xpeng has ruled out the possibility of digital keys being cracked.

Xpeng said, "The technical team analyzed the background data and confirmed that the authorized mobile phone and account were connected to the Bluetooth key to unlock the vehicle. No traces of external cracking intrusion were found in the vehicle log, and the relevant technical analysis data has been provided to the car owner."

"The suspect has been identified and is being arrested, did not find that the thief has the ability to crack. Xpeng will cooperate in providing technical data evidence in accordance with laws to help the car owner recover his losses," the company said.