On May 5, it was reported that the Internet outage problem of Nezha Auto during the May Day holiday was due to unpaid traffic. On May 5, Nezha Auto responded to reporters that the App failure had nothing to do with unpaid traffic. The technical department staff had been on duty during the May Day holiday and there was no unattended situation. At present, Nezha Auto has preliminarily determined that the phenomenon is a system failure, which has been repaired. At the same time, it is still continuing to investigate to prevent similar problems from happening again. On May 2, several Nezha Auto owners reported on social platforms that the Nezha Auto official website could not be accessed, the Nezha Auto App was disconnected from the Internet, and the vehicle remote control function could not be used. Reporters noticed that the Nezha Auto App and official website have now returned to normal.